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Mobile Tech Nav, a one-stop-shop for all computer problems

tech nav staff
From left to right: Ashlianne, Victory, Charlie & Clay of Tech Nav. Photo credit: Paige Keyees Photography

Does setting up technology stress you out? Getting that shiny new MacBook, tablet, Microsoft Surface or Chromebook up and running efficiently and, most imporantly, securely? Perhaps your computer is sluggish, your printer refuses to communicate or a virus is wreaking havoc?

You need prompt, friendly tech support.

Tech Nav offers a mobile service that makes house calls and as of February 1, owners Charlie and Victory Harbin are expanding their services with a new store front at 1895 Louisville Road Alcoa.

“A lot of our customers call us for help with their technology,” said Victory Harbin. “Most of our clients are older and single women may be uncomfortable with a technician in their home. We are hoping to change that dynamic a little bit, they can just run over to our shop and receive the same support they would have in their home.”

Tech Nav can fix it all: Macs, PCs, tablets, smartphones, printers and home networks.

“We like to be the only people they have to deal with when it comes to their technology,” said Victory. “We’re their tech guy from the purchasing, to getting rid of old computers and accessories – we like to be their one-stop-shop.”

“One of our biggest hits lately are bundles where customers can buy the computer, and we take care of setting it up - installing software and anti-virus programs, data transfer - it’s all just done for them,” she said. “That’s a really popular thing, especially for older clients.”

Tech Nav’s services have filled a much-needed niche. Charlie Harbin started fixing computers as a side job while he was in graduate school. Within three months, business exploded and his wife Victory quit her health care job to join Tech Nav full-time.

“Over the last two years we have been running the business out of our home with two employees,” said Victory. “Tech Nav has taken over my living room, guest bedroom and dining room. When Charlie had the opportunity to open a storefront, we jumped at it.”

For more information on TechNav, you may visit www.technav.org.

Published January 29, 2019










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